Why choose Crisp? Cme Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Cme Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live talks we attempted had this attribute, some at higher price tagsothers together with a poorly implemented search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we really want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblok, we do not wish to limit the consumer to the usage of this system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Interesting, it’s something you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid plan contrary to most of the high tier programs to see how the cost scales again. The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Cme Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they operate and function with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and attribute with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those feature we did not need but would need to cover. We are pleased to say that we believe we have the very best fit for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you’ve got a question or wish to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Cme Live Chat Software