Intro Co Browsing
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable facets of the tool, and having live chat available on your site is a procedure that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Co Browsing
The Live chat program itself is much more involved than your average client. You’ll have the ability to observe every one of those visitors which are on your website at any particular time, in addition to their own IP address, their referral source, their local time, working system and much more. While some of this info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website that seems somewhat old fashioned. It looks like it’s packed with ads, except it is only a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. Another agent can follow the case and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Co Browsing
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole website. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your ideal alternative or all the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you may find there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Co Browsing