Why Select Crisp? Coastal Software Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup as well. You may know how to compare live talks and that metrics might be important for you also. Coastal Software Live Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the benefit. So our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers combined with a poorly implemented search feature, and so the history was not available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we create because we actually want to make contact with all of them. Endless contacts was what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do in Storyblokwe don’t wish to limit the consumer to the usage of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in all options we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send specific mails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Intriguing, it is something you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we like to have this personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve started to compare the very first paid plan against the majority of the high tier plans to see how the cost scales again. The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Coastal Software Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools – so we concentrated on how they work and perform with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier plans and attribute with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”ending” and those feature we did not need but would have to pay for. We’re glad to say we think we have the very best fit for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients that are looking for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a question or want to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Coastal Software Live Chat