Introduction Code WordPress
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Code WordPress
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data this handy little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors department, informing us about all of the people on our website.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Code WordPress
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for developers, which is the whole documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the quality of your customer service.
In terms of the design, The entire site looks really nice and that I may even say that UX doesn’t lack in that department. There’s one thing which confused me when I had been on the primary website, I clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a standard live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They will be scaling and providing other plans with a wider selection of features To meet their future clients. Code WordPress