Introduction Com Live Chat
Giving your software the name of an entire Category of software is rather a daring move. Their title”LiveChat” clearly sends a message out:”we want to shape the market” We’ll find out if that is true. Com Live Chat
It is worth noting that unlike other providers within this area, LiveChat bills you per concurrent user. That means one chair may be used by numerous agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. If you want more than just four themes and a full discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction in Addition to a job scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We know that when you make a decision to buy Live Chat Software it’s important not just to observe how experts assess it in their reviews, but also to discover whether the actual people and companies that purchase it are actually happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a broad selection of social networking websites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to talk to clients and possible customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Abilities, and probably the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You can check whether they’re using shopping cart, or even abandoning an arrangement –and invite them to chat in case they do. Your helpdesk team agent can talk to more people in less time when compared using a telephone agent. The software can quickly generate reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the rate of your group’s answers and assess how to improve your ceremony. Com Live Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing platform built into the stage. With this , you gain a substantial edge over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and allows you to get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that may be used to identify areas that may be optimized and improved. It’s possible to quantify chat duration, first response times, and queued visitors. These reports, along with staffing prediction, can help you correct the amount of brokers to pay for all chats. Customers may also see the number of chats, achieved goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and control for example easily changing any part of the chat window, both in terms of appearances as well as behavior. You could even add your own social networking buttons so that your customers can reach your lover page straight from chat, and also personalize agent profiles not just with names and titles but also with real photographs to get the best results. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and service providing you not only an efficient and dependable communications platform with your customers, but also goals and sales tracker. Embedding a couple lines of code onto your websites and you are good to go, allowing a real-time instrument to participate and interact with your customers or customers, and measuring the results of these participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Com Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees in the background she was asking for a return policy. As he anticipates — she would like to return her shoes. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation because”yield”.
Features: chat history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the site. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable feedback about business’s customer service.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what’s shop’s return policy. She wants an reply to her question when possible but she does not enjoy making calls. Luckily, she can begin a chat with a live chat representative. Jane types in her question oblivious that Dave can see exactly what she’s writing. As her question is rather a common one, Dave enters a previously saved message, so that he does not need to write it on. Jane sends her message and within a second she gets a URL to the return policy and a complete explanation of steps she should take. She completes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed yearly ) Ideal for full-time assistance team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open, pending, solved).
It’s not the cheapest live chat software but certainly one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I think that they would have to look no more. Com Live Chat