Summary Comm100 Live Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Comm100 Live Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, available from the app’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little attribute is put on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the people on our website.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Comm100 Live Chat
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you change between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that monitor the level of your customer services.
In terms of the Plan, The entire website looks really nice and that I may even say that UX doesn’t lack in that section. There’s one thing that confused me when I was on the main website, I clicked on the chat window three times, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and supplying different programs using a wider selection of attributes To satisfy their future clients. Comm100 Live Chat