Why Select Crisp? Comm100 Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right decision for your company and startup too. You will know how to compare live talks and that metrics might be important for you also. Comm100 Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tags, others together with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we create because we actually want to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do at Storyblokwe don’t want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we want to send specific mails to specific target groups and : we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have begun to compare the first paid program contrary to the majority of the high tier plans to see how the price scales again. The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Comm100 Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources – so we concentrated on how they operate and perform with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and attribute with the highest tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those feature we didn’t need but would have to pay for. We’re glad to say we think we got the best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you have a query or wish to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Comm100 Live Chat Software