Intro Comm100

Giving your applications the name of an entire Category of software is rather a daring move. Their title”LiveChat” clearly sends a message out:”we want to shape the market.” We’ll figure out if that is true. Comm100

It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your team works in shifts.

There are five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. If you want more than only four topics and a full chat history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing forecast as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 a month.

Click here to subscribe to your LiveChat free trial

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to find out whether the actual people and companies which purchase it are actually happy with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm�”� that gathers customer testimonials, comments and LiveChat testimonials across a broad range of social media websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.

 

What’s LiveChat?

LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your team to converse to clients and potential customers directly on your websites and in real time.

There are three main elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross-platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.

LiveChat offers a wide range of features and Capabilities, and likely the greatest tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.

In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.

For over a decade now, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.

 

Overview of LiveChat Benefits

 

Real-time traffic Monitoring

Using LiveChat, you can also easily track your traffic in real time. You can check whether they are utilizing shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time compared using a telephone agent. The program can quickly create reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the rate of your team’s responses and evaluate how to improve the service. Comm100

Integrated ticketing system

While other comparable systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing system built into the stage. With this , you acquire a substantial edge over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot handle, and lets you get rid of lengthy queues while engaging customers with your fast answers. Its ticket management capability allows to supply tickets from chat and mails, label tickets, and undertake automated follow-ups.

 

Team management

LiveChat offers a wide range of chat and ticket Reports which can be used to spot areas which may be improved and optimized. It’s possible to measure chat length, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of agents to cover all chats. Clients can also find the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.

Intensive customization

With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and control for example readily altering any portion of the chat window, both in terms of looks as well as behaviour. You can also add your own social media buttons so your customers can reach your fan page straight from chat, and even personalize agent profiles not only with titles and names but also with actual photographs to get the best outcomes. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.

 

Constructed for ecommerce and Customer support

Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and service that provides not only an efficient and dependable communications platform along with your clients, but also aims and sales tracker. Embedding a couple lines of code on your websites and you are good to go, allowing a real-time tool to participate and interact with your customers or customers, and measuring the results of these engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your internet business. Comm100

Click here to sign up for your LiveChat free trial

Problem: Dealing with multiple chats

Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees in the background she was asking for a return policy. As he expects — she wants to return her sneakers. As it’s Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the chat as”return”.

Characteristics: chat background, transfer, tags

Problem: Customers left on their own to wonder

Thanks to LiveChat Software, customer service representative, Dave, checks clients’ activity on the site. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a positive feedback about business’s customer service.

Features: traffic Monitoring, post-chat survey, private greetings

 

Problem: Slow response

Jane wants to purchase New sneakers but she want to know what is shop’s return policy. She needs an reply to her question as soon as possible but she doesn’t like making calls. Luckily, she is able to begin a conversation with a live conversation representative. Jane types in her question unaware that Dave can see what she’s writing. As her query is rather a common person, Dave enters a previously saved message, therefore that he doesn’t have to write it on. Jane sends her message and within a second she gets a URL to the return policy and a full explanation of steps she should take. She completes the conversation and speeds it as good.

Characteristics: live chat, Message sneak-peek, canned answers, representative rating

 

LiveChat Options

LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and choose the best strategy for your business.

 

Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office

 

Team Plan: $33 per seat/month charged annually (or $39 billed yearly ) Ideal for fulltime support staff

 

Company Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for customer service department

 

Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses

Wrap-up

LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).

A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open, pending( solved).

It’s not the cheapest live chat software but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I believe they would need to look no more. Comm100

 

Click here to sign up for your LiveChat free trial