Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your website is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Comm100
The Live chat app itself is a great deal more involved than your normal customer. You will be able to see each of those visitors which are on your site at any given time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of this information is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a site that looks somewhat old fashioned. It looks like it is full of advertisements, but it is only a website version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions between agents. Another representative can follow-up the situation and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Comm100
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your best option or all the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight into what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you might discover there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of additional operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Comm100