There’s no motive live chat should not be simple. Comm100
It’s all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more leads.
You’re not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers fast.
So let us take a deeper look to the live chat platform to understand who it is best for and all of the features are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has normally positive evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Chat on G2 Crowd said they were in a position to convince customers to commit to a buy within minutes of communicating through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can track your traffic. For instance, if you are sitting on the Pure Chat backend you have the ability to see which users are browsing your site in real-time. So if someone is looking at a pair of shoes you sell on your website, you know exactly what to start speaking about, and you even have the tools for making canned responses for specific components of your website. Comm100
The obvious beginning to this review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and after the conversation. Feel free to change around colours, set triggers for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to handle live chats while on the move. By way of instance, if you have to leave the workplace but still wish to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is constantly managed, as it works just like texting from your phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll find for live chat. By way of example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice about how best to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and about the website for all plans. Comm100
Pure Chat does not have a free trial. However, you do not want one at all, because the company offers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, a 1 day discussion history and native cellular programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything from the former plan and service for ten users, five websites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may assist you in keeping down expenses. In this report, we discuss with you a few answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these directions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ queries from anywhere.
When deciding upon a live chat program, it is essential that the program integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big support teams. Comm100