Why Select Crisp? Companies That Have Live Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics could be significant for you too. Companies That Have Live Chat
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had that feature, a few at higher price tagsothers together with a poorly executed search feature, and so the background was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we make because we really want to make contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the identical way we do at Storyblokwe don’t wish to restrict the user to the use of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we want to send specific mails to particular target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have started to compare the very first paid plan contrary to most of the high tier plans to see the way the price scales . The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for testing. Companies That Have Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they operate and function with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier plans and feature with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those feature we did not need but might need to pay for. We’re glad to say that we believe we have the best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that decision. If you’ve got a query or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Companies That Have Live Chat