Background Companies That Offer Live Chat
There is no reason live chat shouldn’t be easy. Companies That Offer Live Chat
It’s about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface using tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more leads.
You’re not likely to find anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let us have a deeper look into the live chat system to know who it’s ideal for and all of the features are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s normally favorable ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within moments of communicating via the app. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your traffic. By way of example, if you are sitting on the Chat backend you’ve got the ability to see which users are browsing your website in real-time. So if someone is looking at a pair of shoes you sell on your site, you know exactly what to start speaking about, and you even have the tools for making canned answers for certain parts of your site. Companies That Offer Live Chat
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees all the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like prior to, during and after the dialog. Feel free to change about colours, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would love to handle live chats while on the move. For example, if you need to leave the office but still want to provide the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is continually handled, as it works just like texting from your phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you’ll find for live chat. For example, a site is provided for reading about updates and suggestions, while the Guides page is full of advice about the best way to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email support in-app and on the web site for all plans. Companies That Offer Live Chat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider delivers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an infinite chat history and also the ability to eliminate the Chat branding.
We like the Free plan for people just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can assist you in keeping down expenses. In this article, we discuss with you some answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who are not pleased with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
When choosing a live chat program, it’s essential that the program integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large aid teams. Companies That Offer Live Chat