Introduction Companies That Use Live Chat
There is no motive live chat should not be easy. Companies That Use Live Chat
It is about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more prospects.
You’re not likely to locate anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers quickly.
So let’s take a deeper look into the live chat system to understand who it’s best for and all of the features are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally favorable evaluations. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within moments of communication via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to start talking about, and you have the tools for creating canned responses for certain parts of your website. Companies That Use Live Chat
The obvious beginning to this review is the true chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the chats arrive in real-time), but it also allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and after the conversation. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and then configure the types that you need people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d love to manage live chats while on the move. For example, if you have to leave the office but still wish to provide the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the cellular apps. You’ve got settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is constantly managed, as it functions just like texting from the cell phone.
The reporting is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will discover for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is full of information on how to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and about the web site for all programs. Companies That Use Live Chat
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the company delivers a strong free plan you can continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 per month you get everything out of the former plan and support for ten consumers, five websites, an infinite chat history and the ability to remove the Chat branding.
We like the Free program for people simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not pleased with their services. Read these instructions to find out the cancelation terms along with other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is essential that the software integrates with other software your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big support teams. Companies That Use Live Chat