Why Select Crisp? Companies With Chat Support
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup as well. You may know how to compare live chats and which metrics might be important for you also. Companies With Chat Support
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live talks we attempted had that feature, a few at higher price tags, others combined with a poorly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do in Storyblok, we don’t want to limit the user to the usage of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we want to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it is something you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we like to get this personal approach to our customers the notion of using one account for the whole team was dropped immediately. We’ve started to compare the first paid plan against most of the high tier programs to see the way the price scales . The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for analyzing. Companies With Chat Support
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower tier programs and attribute with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those feature we did not need but would need to cover. We’re pleased to say we believe we got the best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of customers who are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you have a query or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Companies With Chat Support