Introduction Companies With Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat available on your website is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Companies With Live Chat
The Live chat app is much more involved than your normal customer. You’ll be able to see every one of those visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of this information is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a site which looks a little old fashioned. It seems like it’s full of ads, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between representatives. The other representative can follow-up the case and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Companies With Live Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the belief that everything there does not have any character as well. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer support on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best option or each the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information provides you an insight in what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the program, you might discover there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Companies With Live Chat