Why Select Crisp? Companies With Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics might be important for you also. Companies With Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing seems to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a badly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we make because we really wish to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblokwe don’t want to limit the user to the usage of the machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we want to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker seats is kinda Interesting, it’s something you can control. You could choose 1 account for the entire team (which can be cheap with most options ), or you could go for one seat for every team member. Since we want to have that personal approach to our customers the notion of using one account for the entire group was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier programs to observe how the cost scales . The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. Companies With Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade programs and feature together with the maximum tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those attribute we did not need but would need to cover. We are glad to say we believe we have the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you have a query or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Companies With Live Chat Software