Why choose Crisp? Companies With Live Chat Support
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your company and startup too. You may know how to compare live chats and which metrics might be significant for you also. Companies With Live Chat Support
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we tried had this attribute, some at higher price tagsothers together with a poorly implemented search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really want to make contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do in Storyblok, we do not want to limit the user to the usage of the machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we tested and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Intriguing, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you might go for one chair for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire team was dropped immediately. We’ve begun to compare the first paid program against the majority of the high tier programs to see the way the cost scales . The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for testing. Companies With Live Chat Support
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we focused on how they work and perform together with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade plans and attribute together with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those attribute we didn’t need but would need to pay for. We’re glad to say we believe we have the very best fit for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of customers who are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a question or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Companies With Live Chat Support