Introduction Company Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Company Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, accessible from the app’s sidebar — there land each the incoming requests from the customers. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this handy little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about all the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Company Chat
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to answer. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for developers, which is the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the level of your customer services.
In terms of the design, The entire site looks very nice and I may even say that UX does not lack in that section. There’s 1 thing which confused me though: when I was on the main website, I clicked on the conversation window three times, before I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re looking for a basic live chat option, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and providing other plans with a wider range of attributes To satisfy their future customers. Company Chat