Background Compare Live Chat
There’s no reason live chat should not be easy. Compare Live Chat
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more prospects.
You are not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let’s take a deeper look to the live chat system to understand who it is ideal for and all of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive evaluations. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to setup and navigate because of its user friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within moments of communicating via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your website in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand precisely what to start talking about, and you even have the instruments for making canned answers for certain parts of your site. Compare Live Chat
The obvious beginning to this particular review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the chats arrive in real-time), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and after the dialog. Feel free to change around colors, set causes for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to manage live chats while on the go. For instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is continually managed, since it works like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is full of information about the best way best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email service in-app and on the web site for all programs. Compare Live Chat
Pure Chat does not have a free trial. However, you do not want one at all, since the provider offers a strong free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, a one day discussion history and native mobile apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five users, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten users, five websites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free plan for people simply testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may help you keep down expenses. In this report, we share with you some answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s important that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large aid teams. Compare Live Chat