Intro Compare Live Chat Services
There’s no motive live chat shouldn’t be simple. Compare Live Chat Services
It is about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small companies provide instant replies and convert more leads.
You’re not going to locate anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat system to understand who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has normally favorable ratings. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is simple to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He clarified that making it difficult to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time depends on how well you may track your visitors. For instance, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real time. So if someone is considering a pair of shoes you sell on your site, you know precisely what to start talking about, and you even have the instruments for making canned responses for certain components of your website. Compare Live Chat Services
The obvious beginning to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks arrive in real time ), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and after the conversation. Don’t hesitate to change around colors, set causes for when the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the go. By way of example, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the regular dashboard are carried over to the cellular programs. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real time. Your customer service is continually managed, as it functions like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of example, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email service in-app and on the web site for many programs. Compare Live Chat Services
Pure Chat doesn’t have a free trial. But you do not want one at all, since the company delivers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of features you don’t get with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats per month, per one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything from the previous plan and service for ten users, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can help you keep down expenses. In this report, we share with you a few responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
When deciding upon a live chat program, it’s essential that the program integrates with other software your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with large aid teams. Compare Live Chat Services