Why choose Crisp? Compare Live Chat Software
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect decision for your business and startup too. You may understand how to compare live chats and which metrics might be significant for you too. Compare Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had that feature, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background was not available. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do in Storyblok, we don’t wish to restrict the consumer to the usage of this machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live talks offer. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole group (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we like to have this personal approach to our clients the idea of using one account for the whole team was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier plans to see the way the price scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for testing. Compare Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they operate and function with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and attribute with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we did not need but would need to cover. We’re pleased to state we believe we got the best match for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients that are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a question or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Compare Live Chat Software