Background Compare Live Chat Software
There’s no reason live chat should not be simple. Compare Live Chat Software
It is all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more leads.
You’re not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with clients who need answers quickly.
So let us have a deeper look to the live chat system to know who it’s ideal for and which of those attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally favorable ratings. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated that they have been able to persuade customers to commit to a buy within moments of communicating through the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you may monitor your visitors. For instance, if you are sitting on the Chat backend you have the ability to see which users are browsing your website in real time. So if somebody is considering a pair of sneakers you sell on your site, you understand precisely what to begin talking about, and you even have the instruments for creating canned answers for specific components of your website. Compare Live Chat Software
The obvious start to this particular review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like prior to, during and following the conversation. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would love to manage live chats while on the go. By way of example, if you need to leave the office but still want to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are all taken over to the mobile programs. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer service is constantly managed, as it works just like texting from the cell phone.
The coverage is just one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will find for live chat. For example, a site is supplied for reading about updates and suggestions, while the Guides page is filled with information on the best way to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email service in-app and about the website for all programs. Compare Live Chat Software
Pure Chat does not have a free trial. However, you don’t want one at all, since the company delivers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, per one day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and support for ten users, five sites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When deciding upon a live chat program, it’s essential that the software integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with just a few goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with big support groups. Compare Live Chat Software