Why Select Crisp? Comparison Of Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics could be important for you also. Comparison Of Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live chats we tried had that attribute, some at higher price tags, others together with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we actually wish to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblok, we don’t wish to limit the user to the usage of this machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we want to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Interesting, it is something you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to get that personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We’ve begun to compare the very first paid plan contrary to the majority of the high tier programs to see how the price scales . The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Comparison Of Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we focused on how they operate and function together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier plans and feature together with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”end” and those attribute we didn’t need but might need to pay for. We are glad to say that we believe we have the best match for us, perhaps it will fit as nicely for you. We found the list of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all clients who are searching for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are thankful that we made that choice. If you’ve got a question or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Comparison Of Live Chat Software