Overview Computer Chat Apps
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Computer Chat Apps
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox section, available from the app’s sidebar — there land each the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is put on the correct and it is useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Computer Chat Apps
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the level of your customer service.
In terms of the design, The entire website looks really nice and that I may even say that UX does not lack in that section. There’s 1 thing that confused me though: when I had been on the main site I clicked on the conversation window three times, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and providing other plans using a larger selection of attributes To meet their future customers. Computer Chat Apps