Summary Computer Service Website Template
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Computer Service Website Template
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, available in the app’s sidebar — there territory all the incoming requests from your customers. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this handy little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have website visitors department, telling us about each the people on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Computer Service Website Template
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
In terms of the design, The whole website looks really nice and that I may even say that UX doesn’t lack in that section. There is 1 thing which confused me when I was on the primary site I clicked on the chat window three days, until I realized I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other programs using a larger range of features To satisfy their future customers. Computer Service Website Template