Why Select Crisp? Connect Live Chat

In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live talks and that metrics could be significant for you also. Connect Live Chat

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How was that decision made?

Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.

 

What did we use before?

We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we had to proceed.

 

Chat log

We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had that attribute, some at higher price tagsothers together with a badly executed search feature, therefore the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.

How many connections do we want?

First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:

So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do at Storyblok, we don’t wish to limit the consumer to the use of the machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.

 

Trigger events / communications

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and largely available in the first paid plan.

 

Possibility to send campaign emails

From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.

 

Number of agents

The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you might go for a single chair for each team member. Since we like to have this personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We have started to compare the first paid program contrary to most of the high tier programs to observe the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for testing. Connect Live Chat

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Software Compatibility

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they operate and function together with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.

 

Control the client via JavaScript

We’re using the live chat not Only on the website but also in our application itself. Clients might want to report a problem or simply have a quick question about something, hence the direct integration, and a possibility to initialize and hide/show the customer with JavaScript has been a must-have. It had been possible with the majority of live chats we have attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so we got that operating in less than 30 minutes.

 

What’s Crisp?

“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you are able to handle all your user queries.”

From our experience, Crisp actually Ships with the focus on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.

 

Cost

This one is tricky. If you read The past few things you saw that we compared the lower tier programs and feature with the maximum tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those feature we didn’t need but might need to pay for. We are glad to state we think we got the best fit for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you need to find your own best match.

Summary

We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are looking for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you’ve got a query or want to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Connect Live Chat

 

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