Overview Connect Live Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Connect Live Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available from the program’s sidebar — there land all of the incoming requests from the clients. Then, we have a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little feature is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, informing us about all of the people on our site.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Connect Live Chat
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to answer. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for developers, that’s the whole documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The whole site looks really nice and that I can even say that UX doesn’t lack in that section. There is one thing which confused me though: when I had been on the main site I clicked on the chat window three times, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who’re looking for a standard live chat option, it actually will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and supplying different plans using a larger selection of features To meet their future clients. Connect Live Chat