Intro Console Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this tool, and having live chat available on your own website is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Console Chat
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to see every one of those visitors that are on your site at any given time, as well as their own IP address, their own referral source, their regional time, operating system and much more. While some of the info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a website that looks a little old fashioned. It looks like it’s packed with advertisements, except it is just a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between representatives. The other representative can follow the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Console Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the belief that everything there does not have any personality as well. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the ideal alternative or all the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from there. Console Chat