Introduction Constant Contact Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of this particular tool, and using live chat which can be found on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Constant Contact Chat
The Live chat app is a great deal more involved than your normal client. You will have the ability to see each of the visitors which are on your site at any particular time, in addition to their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of this info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website that seems somewhat old fashioned. It looks like it’s packed with ads, except it is just a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your own Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving representatives. Another agent can follow the case and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Constant Contact Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is your best option or each of the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the application, you may discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Constant Contact Chat