Intro Contact 02 Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and using live chat which can be found on your website is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Contact 02 Live Chat
The Live chat program itself is much more involved than your average customer. You’ll be able to observe each of those visitors that are on your website at any given time, as well as their IP address, their referral source, their regional time, operating system and much more. While some of this information will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which looks somewhat old fashioned. It looks like it is full of ads, except it is just a website version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving agents. The other agent can follow the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to address the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Contact 02 Live Chat
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or all the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you might find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from there. Contact 02 Live Chat