Introduction Contact Chat
There is no reason live chat shouldn’t be simple. Contact Chat
It’s about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses deliver instant replies and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who need answers quickly.
So let us have a deeper look to the live chat platform to know who it is ideal for and which of those features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable ratings. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the program is easy to set up and navigate due to its user friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within moments of communicating through the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is considering a pair of shoes that you sell on your website, you know exactly what to begin talking about, and you even have the tools for making canned responses for specific components of your site. Contact Chat
The obvious beginning to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the chats come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and after the conversation. Feel free to change around colors, set causes for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to manage live chats while on the go. By way of example, if you have to leave the office but still want to provide the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is constantly managed, as it works just like texting from your phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is full of information on the best way best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and about the website for many programs. Contact Chat
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the company delivers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of features you don’t get together with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for one user, one website, boundless chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the former plan and service for ten consumers, five websites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free program for people just testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we discuss with you a few answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s important that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with just a few products and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with big aid groups. Contact Chat