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Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Contact Facebook Customer Service Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, accessible in the program’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Contact Facebook Customer Service Chat
A nice addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to answer. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the level of your customer services.
In terms of the design, The entire website looks really nice and I may also say that UX doesn’t lack in that department. There’s one thing which confused me when I had been on the primary site , I clicked on the chat window three days, before I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a basic live chat option, it truly will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and supplying different programs with a wider selection of attributes To satisfy their future customers. Contact Facebook Customer Service Chat