Intro Contact Facebook Support Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat available on your site is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Contact Facebook Support Live Chat
The Live chat app is a great deal more involved than your average client. You will be able to observe each of the visitors that are on your website at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of the info is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site that seems a little old fashioned. It seems like it’s packed with ads, except it is just a website version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. The other representative can follow the situation and answer within minutes. It is useful when an agent does not possess the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Contact Facebook Support Live Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer support on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal alternative or each of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Contact Facebook Support Live Chat