Intro Contact Youtube Support
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your own website is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Contact Youtube Support
The Live chat program is much more involved than your average customer. You will have the ability to observe every one of those visitors which are on your website at any particular time, as well as their own IP address, their referral source, their local time, operating system and a whole lot more. Though some of the info will be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a website that looks a little old fashioned. It seems like it is full of advertisements, but it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between representatives. The other agent can follow-up the situation and answer within seconds. It’s helpful when an agent does not possess the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Contact Youtube Support
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your ideal option or all of the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what clients are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may find there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of additional operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Contact Youtube Support