Why choose Crisp? Conversion Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right decision for your business and startup as well. You will understand how to compare live chats and which metrics could be significant for you also. Conversion Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a badly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do in Storyblok, we don’t wish to restrict the consumer to the usage of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most options we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you could go for a single chair for each team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier plans to see how the price scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Conversion Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and perform together with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower tier programs and attribute together with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”end” and those attribute we did not need but might need to pay for. We are pleased to state that we believe we have the very best match for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a query or wish to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Conversion Software