Why choose Crisp? Corporate Chat Solutions
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup too. You may know how to compare live chats and which metrics could be significant for you also. Corporate Chat Solutions
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity and the pricing appears to outperform the benefit. Our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had that attribute, some at higher price tags, others combined with a badly executed search feature, therefore the background was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we make because we really want to make contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblok, we do not want to restrict the consumer to the usage of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live talks offer. To be honest, we are not sending many emails, because we also hate spam on our side. So we want to send specific mails to specific target groups and : we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with most options ), or you could go for a single seat for each team member. Since we want to have that personal approach to our clients the notion of using one account for the entire group was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier plans to observe how the cost scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for testing. Corporate Chat Solutions
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade plans and attribute together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those feature we did not need but might need to cover. We’re glad to state that we think we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are searching for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a query or wish to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Corporate Chat Solutions