Background Corporate Chat Solutions
There’s no reason live chat should not be easy. Corporate Chat Solutions
It’s about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies provide instant replies and convert more prospects.
You are not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with customers who need answers quickly.
So let us take a deeper look to the live chat platform to understand who it is ideal for and which of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s normally favorable ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user friendly interface. They also like the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within moments of communicating through the program. He also likes how the tool provides them with a means to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can track your visitors. For instance, if you are sitting on the Chat backend you have the capability to see which users are browsing your website in real time. So if somebody is looking at a pair of shoes you sell on your site, you understand precisely what to begin speaking about, and you even have the instruments for making canned responses for specific components of your site. Corporate Chat Solutions
The obvious start to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and after the dialog. Feel free to modify about colors, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the chance to go with the default stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the move. For example, if you need to leave the workplace but still want to give the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your site in real-time. Your customer support is continually managed, as it works just like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you will find for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is full of advice on the best way best to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email support in-app and on the web site for all programs. Corporate Chat Solutions
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the company offers a strong free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get with the free package.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, a one day chat history and native mobile programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and service for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we discuss with you some responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for businesses with big support teams. Corporate Chat Solutions