Why Select Crisp? Cost Of Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right choice for your company and startup too. You may understand how to compare live chats and which metrics might be important for you also. Cost Of Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a badly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can’t limit on the connections we make because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do at Storyblok, we don’t want to limit the user to the usage of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most options we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we want to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with most solutions), or you might go for a single chair for each team member. Since we want to get this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We have begun to compare the first paid plan contrary to the majority of the high tier plans to see the way the price scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Cost Of Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we focused on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade programs and feature together with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those attribute we didn’t need but might need to cover. We are pleased to say we think we have the best fit for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers that are looking for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a question or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Cost Of Live Chat Software