Why Select Crisp? Couchbase Hosting
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right choice for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you too. Couchbase Hosting
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had that feature, a few at higher price tagsothers together with a poorly implemented search feature, and so the background was not available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we really wish to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do at Storyblok, we don’t want to restrict the user to the usage of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send specific mails to particular target groups and again: we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Interesting, it’s something that you can control. You could choose one account for the whole group (which is cheap with most solutions), or you might go for one seat for every team member. Since we want to have this personal approach to our clients the notion of using one account for the entire group was dropped instantly. We have started to compare the very first paid program against the majority of the high tier plans to observe the way the cost scales . The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Couchbase Hosting
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and attribute together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we didn’t need but would need to cover. We’re glad to say we think we have the very best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers that are looking for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you have a question or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Couchbase Hosting