Introduction Couple Chat App
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Couple Chat App
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many steps are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there land all of the incoming requests from the customers. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have website visitors department, telling us about all of the folks on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Couple Chat App
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is suitable for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that monitor the level of your customer services.
In terms of the design, The entire site looks really nice and I can also say that UX doesn’t lack in that department. There’s 1 thing which confused me when I had been on the main websiteI clicked on the chat window three days, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and providing different plans using a wider range of features To satisfy their future customers. Couple Chat App