Introduction Courier Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the tool, and using live chat available on your own website is a process which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Courier Chat
The Live chat program itself is much more involved than your normal client. You will be able to observe each of those visitors which are on your website at any given time, in addition to their IP address, their referral source, their regional time, operating system and a whole lot more. While some of the info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which seems a little old fashioned. It seems like it is full of advertisements, except it’s only a website version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving agents. The other agent can follow-up the case and answer within minutes. It is helpful when an agent does not possess the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Courier Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is the best alternative or each the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight in what clients are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you may find there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of further operators) could be accessed with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from there. Courier Chat