Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and having live chat available on your own website is a procedure which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Craftysyntax
The Live chat app is a great deal more involved than your normal client. You’ll have the ability to observe each of the visitors that are on your site at any particular time, in addition to their IP address, their referral source, their regional time, operating system and a whole lot more. While some of the info will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a website which seems a little old fashioned. It looks like it is packed with ads, except it is only a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving agents. The other agent can follow-up the case and answer within seconds. It’s helpful when an agent does not have the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Craftysyntax
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The image on the home page is a Stock picture which provides you the belief that everything there does not have any character too. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best alternative or all the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight in what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All features (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Craftysyntax