Overview Create A Chat Website
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Create A Chat Website
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little attribute is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, informing us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Create A Chat Website
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the whole documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the quality of your customer services.
Concerning the Plan, The entire site looks really nice and I can also say that UX does not lack in that department. There’s one thing which confused me when I had been on the main site , I clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and providing different programs with a larger selection of features To satisfy their future clients. Create A Chat Website