Why Select Crisp? Create Email Domain
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live talks and that metrics might be significant for you also. Create Email Domain
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live talks we attempted had that feature, some at higher price tagsothers together with a badly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the connections we create because we really wish to make contact with them all. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblok, we do not wish to limit the consumer to the usage of this machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many emails, because we also hate spam on the side. So we like to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 account for the whole group (which is cheap with the majority of options ), or you might go for one chair for every team member. Since we want to have this personal approach to our clients the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier plans to observe how the cost scales again. The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Create Email Domain
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and function together with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade plans and feature together with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those feature we did not need but would have to pay for. We’re glad to state we believe we have the best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients who are searching for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. In case you have a query or want to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Create Email Domain