Summary Create Live Chat For Website
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Create Live Chat For Website
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is I could see how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, accessible from the app’s sidebar — there territory all the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their information this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors section, telling us about all the folks on our website.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Create Live Chat For Website
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, that’s the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The whole website looks really nice and I may even say that UX doesn’t lack in that section. There is 1 thing which confused me though: when I had been on the main site , I clicked on the chat window three days, before I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and providing other plans with a wider range of features To meet their future customers. Create Live Chat For Website