Overview Create Live Chat For Website
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and having live chat which can be found on your site is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Create Live Chat For Website
The Live chat program itself is much more involved than your normal client. You’ll be able to observe each of the visitors that are on your website at any given time, in addition to their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of the info will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website which looks a little old fashioned. It seems like it is full of ads, but it is only a website edition of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between agents. The other agent can follow-up the situation and reply within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Create Live Chat For Website
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the belief that everything there does not have any character too. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your best alternative or all of the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the program, you may discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from that point. Create Live Chat For Website