Why choose Crisp? Create Own Email Domain
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect decision for your business and startup too. You may understand how to compare live chats and which metrics might be significant for you also. Create Own Email Domain
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had this feature, a few at higher price tags, others combined with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we make because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do at Storyblok, we do not want to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. So we like to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is kinda Intriguing, it’s something that you can control. You could choose one account for the entire team (which is cheap with most options ), or you might go for a single chair for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We’ve started to compare the first paid plan contrary to the majority of the high tier plans to observe how the cost scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Create Own Email Domain
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade plans and feature with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those feature we did not need but might need to cover. We are glad to say we think we got the very best fit for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all customers that are searching for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you have a question or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Create Own Email Domain