Introduction Create Viber Account
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Create Viber Account
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox part, accessible from the app’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors department, informing us about each of the folks on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Create Viber Account
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the level of your customer services.
In terms of the Plan, The entire website looks very nice and I may even say that UX doesn’t lack in that section. There’s one thing which confused me though: when I had been on the primary site I clicked on the chat window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are searching for a standard live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and providing other plans using a wider range of attributes To meet their future customers. Create Viber Account