Why Select Crisp? Creative Live Cam Chat Hd Webcam Software
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect decision for your business and startup too. You may know how to compare live talks and that metrics might be important for you also. Creative Live Cam Chat Hd Webcam Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our decision was clear at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others combined with a poorly executed search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do in Storyblok, we do not want to restrict the consumer to the usage of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Interesting, it is something you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We have started to compare the first paid plan contrary to the majority of the high tier plans to observe the way the price scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Creative Live Cam Chat Hd Webcam Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade programs and feature together with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we didn’t need but might need to pay for. We’re pleased to say we believe we got the best fit for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of clients who are looking for a live discussion . We have updated to the Crisp endless plan some time ago, and are glad we made that choice. If you have a query or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Creative Live Cam Chat Hd Webcam Software