Why choose Crisp? Creative Live Cam Chat Software Download
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect decision for your company and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Creative Live Cam Chat Software Download
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing seems to outperform the benefit. Our choice was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, therefore the background was not accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we create because we actually want to earn contact with all of them. Unlimited contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblok, we don’t wish to restrict the user to the usage of the system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Interesting, it is something you can control. You could choose one accounts for the entire group (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to get this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We have begun to compare the first paid program contrary to most of the high tier programs to observe how the price scales again. The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Creative Live Cam Chat Software Download
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and attribute with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but would need to pay for. We’re pleased to say that we believe we got the very best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers who are looking for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are glad we made that choice. If you have a query or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Creative Live Cam Chat Software Download